Let’s get your next take moving.

Contact

Email [email protected]. Include the task identifier and a short description of the issue. Never send passwords,payment-card details or login links.

A slow render

A queued or rendering task stays in your studio history. Refresh the history instead of submitting another identical request. If the connection drops,sign in again to recover the task.

Product details changed

Compare the result with your source photo. For small text,complex packaging or reflections,try a clearer image and a more restrained camera move. Do not publish a clip that misrepresents the product.

Credits and orders

Confirmed failed renders return their credits. For a purchase problem,include the order reference;do not include card details. See the refund policy.